IMPORTANT HEALTH DISCLAIMER: MARROW JOURNAL IS NOT A MEDICAL DEVICE, CLINICAL TOOL, THERAPY APPLICATION, OR MENTAL HEALTH TREATMENT. NOTHING IN MARROW JOURNAL CONSTITUTES MEDICAL ADVICE, PSYCHOLOGICAL DIAGNOSIS, COUNSELLING, OR THERAPEUTIC INTERVENTION. IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS, SUICIDAL THOUGHTS, OR ANY MEDICAL EMERGENCY, CONTACT YOUR LOCAL EMERGENCY SERVICES OR A QUALIFIED MENTAL HEALTH PROFESSIONAL IMMEDIATELY.
These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between you ("you" or "User") and family.one ("family.one," "we," "us," or "our") governing your access to and use of the Marrow Journal application and any related services (collectively, the "App").
By downloading, installing, or using Marrow Journal, you confirm that:
If you do not agree to these Terms, you must not download, install, or use Marrow Journal.
Marrow Journal is a private journaling application that uses artificial intelligence to generate thoughtful follow-up questions designed to help you reflect on your experiences, emotions, and patterns of thought. Marrow Journal is built on a local-first architecture: your journal entries are stored on your device, encrypted at rest, and not transmitted to our servers.
The App may include the following features, some of which require a paid subscription:
NOT THERAPY OR MEDICAL ADVICE: Marrow Journal is a personal journaling and self-reflection tool. It is not a licensed mental health service, therapy platform, medical device, or clinical intervention. The follow-up questions generated by Marrow Journal are based on rhetorical and reflective techniques; they are not clinical assessments, diagnoses, or treatment recommendations.
Specifically:
Marrow Journal is intended for users who are at least 13 years of age (or 16 years of age in the European Economic Area and United Kingdom). If you are under 18 years of age, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.
Subject to your compliance with these Terms and any applicable subscription requirements, family.one grants you a limited, non-exclusive, non-transferable, revocable licence to download and use Marrow Journal on Apple-branded devices that you own or control, solely for your personal, non-commercial use.
You may not:
You retain full ownership of all journal entries, reflections, and other content you create within Marrow Journal ("Your Content"). family.one claims no ownership interest in Your Content.
Your Content is stored in Markdown format in your chosen storage location (iCloud Drive or Google Drive). Because Your Content is stored in your personal cloud storage and encrypted with keys only you control, family.one does not receive or process Your Content and therefore does not require a content licence.
You are solely responsible for Your Content. You represent and warrant that you have all rights necessary to create and store Your Content and that Your Content does not violate any applicable law or the rights of any third party.
Marrow Journal offers a free tier and paid subscription tiers ("Companion"). The features available under each tier are described within the App.
All subscriptions to Marrow Journal are purchased through the Apple App Store. Payment is processed by Apple and governed by Apple's Terms of Sale. By purchasing a subscription, you authorize Apple to charge your App Store payment method on a recurring basis.
If Marrow Journal offers a free trial, your subscription will automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends.
You may cancel your subscription at any time through your Apple ID account settings. Cancellation takes effect at the end of the current billing period. Refund requests are handled by Apple and governed by the App Store's refund policy.
You agree to use Marrow Journal only for lawful purposes and in accordance with these Terms. You must not use Marrow Journal:
All intellectual property rights in Marrow Journal, including software, design, text, graphics, and trademarks, are owned by family.one or our licensors. These Terms do not grant you any rights to use family.one's trademarks, logos, or other brand features.
INNERMOST IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions may not apply to you to the extent prohibited by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL FAMILY.ONE, ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAMILY.ONE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID TO FAMILY.ONE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
Some jurisdictions do not allow the limitation or exclusion of liability. To the extent such limitations are not permitted by law, they apply to the fullest permissible extent. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be lawfully limited or excluded.
These Terms are effective from the date you first use Marrow Journal and continue until terminated.
You may terminate these Terms at any time by deleting Marrow Journal from your device. Deleting the App removes the app itself; your journal files remain in your iCloud Drive or Google Drive storage unless you delete them manually.
family.one may suspend or terminate your access to Marrow Journal at any time if you breach these Terms, if required by law, or if we decide to discontinue the App.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict-of-laws principles.
If you are a consumer resident in the European Union or United Kingdom, you benefit from any mandatory consumer protection provisions of the law of your country of residence that cannot be derogated from by contract.
Before initiating any formal dispute process, you agree to reach us through the contact form on this website and attempt to resolve the dispute informally.
If you are a consumer resident in the EU or UK, you may bring claims in the courts of your country of residence, and you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We may modify these Terms from time to time. For material changes, we will provide notice through the App at least 14 days before the change takes effect. For non-material changes, the updated Terms will be posted within the App. Continued use of Marrow Journal after posting constitutes acceptance.
For questions about these Terms, please use the contact form on this website. We do not publish a direct email address.